Privacy Policy
Effective Date: [15 Oct. 2025]
This Privacy Policy explains how Ankidu Training (“we,” “us,” “our”) collects, uses, stores, and protects your personal data in compliance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By accessing or using our Website and Services, you consent to the practices described below.
1. Information We Collect
a. Personal Information You Provide:
Name, email, phone number, address, and password.
Payment details (processed securely by our payment partners).
Course enrollment details, certificates, feedback, and communications.
b. Automatically Collected Information:
Device and browser information, IP address, and geolocation (where permitted).
Website usage statistics and logs (via cookies or analytics tools).
c. Third-Party Data:
We may receive limited information from third-party payment or analytics providers as needed for our operations.
2. How We Use Your Information
We use your data to:
Provide access to our training courses and manage your account.
Process payments and issue invoices.
Send course updates, certificates, and administrative notices.
Improve our Website functionality and user experience.
Comply with UAE regulatory requirements and prevent fraudulent activity.
Send promotional materials (only if you have opted in).
3. Legal Basis for Processing
Under UAE PDPL, we process your personal data based on one or more of the following lawful bases:
Your consent (for marketing or optional features).
Contractual necessity (to provide access to purchased courses).
Legal obligation (to comply with UAE e-commerce or tax laws).
Legitimate interests (for service improvement and security).
4. Cookies and Analytics
We use cookies and similar technologies to:
Remember user preferences and session data.
Measure Website performance and course engagement.
You can disable cookies in your browser, but some features may not function properly.
5. Data Sharing and Disclosure
We do not sell or rent personal information.
We may share data only with:
Authorized service providers (payment gateways, hosting, analytics) under strict data-protection contracts.
Regulatory or legal authorities if required under UAE law.
Business successors in the event of merger or restructuring, subject to confidentiality.
6. Data Storage and Security
Your data is stored on secure servers high protection.
We employ encryption, access control, and regular security audits to protect data.
However, no online system is completely secure; users share information at their own risk.
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by UAE law (for example, financial record retention for up to five years).
You may request deletion of your data by contacting us at support@ankidu.com, subject to legal obligations.
8. Your Rights (UAE PDPL)
You have the right to:
Access your personal data held by us.
Request correction or deletion of inaccurate data.
Withdraw consent for optional data processing.
Object to certain processing or request data portability (where applicable).
Requests may be sent to support@ankidu.com, and we will respond within a reasonable period.
9. Children’s Privacy
Our Services are intended for adults and professionals. We do not knowingly collect personal data from individuals under 18 years of age. If such data is discovered, it will be deleted promptly.
10. International Data Transfers
If we transfer your information outside the UAE, we ensure the receiving country provides an adequate level of protection consistent with the UAE PDPL.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will be posted with a new Effective Date. Continued use of our Website means you accept the changes.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
📧 support@ankidu.com
